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Certificate of Administration in Small Business Management (CASBM) NQF Level 5


This certificate programme is perfect for a business owner, entrepreneur or anyone seeking to learn the essentials in business and management. It is designed for wealth creating people, who may set up business and create employment.

Course Outline

This certificate programme is perfect for a business owner, entrepreneur or anyone seeking to learn the essentials in business and management. It is designed for wealth creating people, who may set up business and create employment.
The certificate is a specialised training program designed to assist people in establishing self-employment ventures. It also provides essential skills training for existing owners / managers or senior employees of small business planning, marketing, financial planning and legal requirements necessary to manager their business.
On completion the students will be able to:

    • Demonstrate knowledge of financial and accounting terms.
    • Explain the entire marketing process, including the role of ethics and technology.
    • Explore some of the more important topics in running the operations of a business in accord with legal requirements.
    • Illustrate the seven management disciplines essential to management and business success.

Certificate of Administration (100 Credits)

    • ENG - 111            - Professional Presentation
    • ENG - 112            - Spoken Business English
    • ENG - 113            - Report Writing
    • CSE - 135              - Computer Literacy
    • MTH - 132           - Mathematics for Business
    • FIN - 111              - Namibian and Regional Economics
    • SBM - 115            - Introduction to Business I
    • FIN - 1129            - Accounting I
    • BAN – 1117         - Business Communication I
    • MTH – 1328        - Quantitative Methods I


No student will be admitted to the course if he/she does not meet the admission requirements. Students who wish to seek employment in another country after their studies should confirm whether they would meet the requirements of the relevant authorities before commencing their studies.

Students who wish to start their studies during the first semester of the academic year (starting January of each year), must complete registration on or before 31 January to write examination in April/May.  Students who complete registration after this date will only start their studies during the second semester of that academic year.  Please refer to the relevant sections in this booklet with regard to contact sessions, assignments and examination venues.

The second semester registrations begins on 1 February and ends at the end of June and the first semester is from 1 July to the end of January.

Please indicate on the registration form (from the list provided), which examination centre you wish to write examinations at.  Your first examination opportunity will depend on when your registration is finalised.  Please refer to the examination section of this booklet for more information.

It is the responsibility of the student to make sure that s/he is registered for the full course.  Thus degree students must make sure to register again after each year as a new loan application is required for each year or course. New registrations after completion of a course can be done on the prescribed form with results attached. A full application will not be necessary.

After registration is approved at IOL Head Office as well as IUM, the student should receive your study materials.  Compare the study materials received with the check list.

Contact Classes

IOL provides students the opportunity to attend a number of contact sessions per year.  Students who attended these contact sessions experienced remarkable improvement in marks and are well prepared for examinations.

During these sessions students will meet with the relevant, subject specialists who will give them advice on their assignments, feedback regarding completed assignments and academic guidance through their study material. The tutors will be reachable by telephone throughout the year.

It is very important that students come well-prepared to a contact session.  Contact sessions are presented on Saturdays and students will be informed in time through the Informanté and SMS’s.

The contact sessions take place at certain venues in the vicinity of the IOL regional offices.

Contact your nearest IOL office for more information on contact classes and for the contact class timetable.


All students will be required to submit assignments according to the dates in the information booklet.  To qualify for examinations ensure that students complete their assignments by the due date.  All assignments must be sent by registered mail/couriered to, or submitted and signed for at the IOL Regional Office for distribution and assessment.

Assignments are a vital part of assessment of progress and understanding of the subject matter and course. It contributes to the final mark. Assignments ensure a student’s admission to the examination.  Once students have met the minimum requirements for the examination and they then fail the examination, they do not have to re-submit assignments.  Please take note assignments received at IOL Head Office after the closing date will be marked for the following semester and students will only be allowed to write examinations in the following semester.

Due dates for all assignments:

Semester 1:

Semester 2:

IUM Courses:

4 assignments per subject before 15 March

4 assignments per subject before 15 August


In order to ensure that the student’s assignments reach the Institute for Open Learning safely, students should do one of the following:

    • Mail the original assignment per registered mail (keep a copy) to:
    • Institute for Open Learning
    • Private Bag 15007
    • Katutura
    • Windhoek
  • Use a courier service and courier the original to:
    • Institute for Open Learning
    • c/o Robert Mugabe & Uhland Street
    • Trustco (North) Building, 1st Floor
    • Windhoek
  • Deliver the assignment to any one of the IOL regional offices:
    • Katima Mulilo
    • Rundu
    • Ongwediva
    • Walvis Bay
    • Keetmanshoop
    • Windhoek
    • Swakopmund

If assignments are handed in at anyone of the above-mentioned offices, the student should make sure that he/she sign the Assignment Register and get the acknowledgement slip to take home with him/her. This will be proof of your date of submission.

Student Support Services

To support students during their studies, IOL offers the following Student Support Services:

  • A unique e-mail address – this is an excellent communication tool enabling students to communicate worldwide.
  • Call Centre – 061 275 4444
  • Golden Student Card – for access to Student Support Centres
  • Monthly questions and answers service in the Informante
  • IOL Information Booklets
  • Access to the Resource Centre Library containing study guides, textbooks and recommended reference books.
  • Free photocopy and fax services.
  • Free internet access (including the IOL website –
  • Friendly environment to study
  • IOL coordinators to assist students with their studies at the Resource Centres
  • Computers to type assignments
  • Weekly contact classes
  • Notes from tutors distributed in contact classes and on the Student Portal
  • A complete set of DVDs containing face-to-face contact classes on all subjects
  • Access to old assignments and examination papers via the Student Portal
  • Contact with tutors between 18:00 and 20:00 weekdays
  • Student support counselor to assist students with any socio-economic or education related problems


A personal timetable for examination leave that can be submitted to the student’s employer will be posted to the student.  If students have NOT received this timetable by two weeks before the exams are due, please inform the IOL regional office immediately. Students must be seated at least 15 minutes before the examination starts.

The invigilator is officially in control of the examination and must be obeyed  in all matters pertaining to the examination.

Students must present the following identity documents to be admitted to the examination room:

  1. Letter of Admission (your personal timetable);
  2. ID document/passport/driver’s licence.



Student must read, complete and sign the attendance register.

Student cannot leave the examination room during the examination without supervision.  Should a student complete his/her examination before the examination session officially ends, he/she must hand his/her answer book to the invigilator.

Student may not leave the examination room during the first 30 minutes after the examination officially started or during the last 15 minutes of the  examination.  Students who arrived late may only be admitted to write the examination if they have a very good reason.  It is the Chief Invigilator’s  decision.

All cell phones must be kept OFF during the examination.  If not, the invigilator will confiscate the student’s examination answer book and he/she will not be allowed to complete the examination.

Examination papers are set and marked by lecturers and mentors from  IUM.

As soon as the students’ results have been processed, they will be posted to the students.

If the student fails a module during the April/May examination, he/she will have the  opportunity to rewrite the module during the supplementary exams.  If the student fails the subject again for the second time during the November/December examination he/she will have to re- register for the module to obtain the opportunity to write it again in April/May the following year and pay for the module again.

Examination regulations appear on each answer book. Any irregularities during examinations are considered a serious offence and the necessary steps will be taken.

Dishonesty during the examination may lead to a candidate being expelled from the course.  Students ensure that they do not become a victim of this kind of behaviour.  It is not worth it.

Only the regular examination materials will be allowed in the venue, i.e. pens,pencils, rubbers etc. Candidates writing a case study examination will be allowed to take the relevant books into the examination venue, as specified in the question paper.

No marks will be given telephonically.

Examination marks are evaluated as follows:

  • Assignments give you admission to the examination (SM).
  • Examination sub-minimum = 40% per module (EM).
  • Participation and examination marks total the module or final mark (FM).
  • Distinction = 75%
  • Pass mark = 50%
  • Examination = 60% + participation = 40% of module mark (final mark).

e.g. a student might obtain a module mark of above 50% and still fail
because of the sub-minimum requirement in the exams which is 40%.

WARNING: Should a student be responsible for any irregularities during the examination, the invigilator will confiscate his/her answer script as well as any evidence.  A criminal charge will be laid against the student, the student’s employer will be notified and such a student will forfeit any examination marks for that particular examination and still pay fees as normal.

  • May/June Examination:                               Morning Sessions and Afternoon Sessions
  • August/December Examination:                   Morning Sessions and Afternoon Sessions

The student should take note of the dates and time as indicated on his/her examination timetable.

  • Student should have submitted the required number of assignments (4 per semester and 8 per year) within the stipulated time frame for submission.
  • The final mark is made up of a 40:60 ratio (40% of the Continuous Assessment Mark (CA) and 60% of the Formal Examination (FE) Mark).
  • To pass a course, a composite mark of 50% has to be obtained (calculated from the CA and FE).
  • The duration of the examination is 3 hours per examination session for each subject.
  • Unless indicated, all question papers will comprise of seven (7) questions and students are expected to answer only four (4) questions. All questions will have a total of 25 marks. The total of  the paper is: 100 marks.
  • The answer book will be provided with a sufficient number of pages.
  • The answer script has no provision for the student’s name but just a student number. In other words, students are not allowed to write their name anywhere on the answer script but simply a student number.
  • here are two (2) formal examination sessions:
    • At the end of the first semester, May
    • At the end of the second semester, November
    • There are two (2) supplementary examination sessions:
    • First week of July
    • First week of February
  • The following grade thresholds shall be used for all courses and programmes:
    • 80 and above                             First Class Division
    • 70-79                                        Upper Second Class Division
    • 60-69                                        Lower Second Class Division
    • 50-59                                        Pass
    • 40-49                                        Supplementary Fail
    • 0-39                                          Fail

Supplementary Examination - N$300 per subject.  Only students who   attain composite marks between 40 and 49 in a subject during the final examinations are eligible to re-sit the failed subject during the supplementary examinations.  Normally the supplementary examinations  session is held two (2) weeks after the release of the final examination marks (1st week July & February)

Repeat Subject - Total fees for a year divided by the number of subjects that the failed subject falls in.  The difference gotten is the fee supposed   to be paid for the failed subject.  Any student who attains composite mark between 0 and 39 in the final examination is expected to repeat the subject.  The student is expected to redo the subject all over again and that includes assignments.


Because of a contract signed between IOL and the International University of Management (IUM), IOL must comply with their rules and regulations regarding the Certificate and Degree Courses.

A Certificate Course is a one (1) year Course, however, a part time student studying distance mode has two (2) consecutive years to successfully complete the Course and being issued the certificate. During the 2 years of study the student has two (2) official examination sessions per year, plus two (2) re-sit examination sessions. Therefore, a total of eight (8) consecutive examination sessions.

A Degree Course is a four (4) year Course, however, a part time student studying distance mode has six (6) consecutive years to successfully complete the Course and being issued the Degree.  During the 6 years of study the student has two (2) official examination sessions per year, plus two (2) re-sit examination sessions. Therefore, a total of twenty-four (24) consecutive examination sessions.  If a student fails the successful completion of the Course during the prescribed period the studies will be TERMINATED.  TERMINATION of a Certificate or Degree Course results in NO Credits for the completed modules.

When a Course has been terminated, the student can register for:

  • A total new Course and start from scratch or
  • The same Course that has been terminated and start from scratch.


Graduation ceremonies for the IOL Business School courses will be held once a year.  Students will be notified in advance.  If a certificate is lost and students want to apply for an additional certificate, the cost involved is N$250-00 per certificate.